--- title: Ring Group Does Not Ring One or Some ALICE Clients description: This article troubleshoots when some ALICE Clients in a ring group do not receive incoming call notifications, but others do. --- [Skip to content](https://kb.alicereceptionist.com/alice-client-in-a-ring-group-does-not-ring-to-one-or-more-clients#main-content) English Show submenu for translations [More support](https://kb.alicereceptionist.com/kb-tickets/new?hsLang=en) [![ALICE Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png?width=200&height=93&name=dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png)](https://kb.alicereceptionist.com/?hsLang=en) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) Open main navigation Close main navigation - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://kb.alicereceptionist.com/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [ALICE Receptionist Knowledge Base](https://kb.alicereceptionist.com/?hsLang=en) 2. [Calling](https://kb.alicereceptionist.com/calling?hsLang=en) 3. [Call Troubleshooting](https://kb.alicereceptionist.com/calling?hsLang=en#call-troubleshooting) December 17, 2024 # Ring Group Does Not Ring One or Some ALICE Clients ## This article troubleshoots when some ALICE Clients in a ring group do not receive incoming call notifications, but others do. ### **Verify the ALICE Client's Ring Group Setting is Enabled** 1. Open the **Settings** on the ALICE Client software. 2. In the **General** section, check the “Ring Group Member” box. 3. Click **Save.** 4. Perform a test call to verify the calls are being received. ![0Vti6bHs_csFz-QCY-MgY2CX2jdwDetaYQ](https://kb.alicereceptionist.com/hs-fs/hubfs/0Vti6bHs_csFz-QCY-MgY2CX2jdwDetaYQ.png?width=323&height=273&name=0Vti6bHs_csFz-QCY-MgY2CX2jdwDetaYQ.png) ### The ALICE Client Can't Communicate with the Communication Server 1. Open the **Settings** on the ALICE Client software. 2. Under the **SIP** tab, Select **Test Connection**. - If you receive the “Test connection successful” message, note your User / Extension number for the next troubleshooting step. - If you receive a connection failed message, contact your ALICE admin verify that the Proxy/Domain, User/Extension, Password and Auth ID are accurate. - If these credentials are accurate, check with your network administrator that the [network access rules needed for the ALICE Client](https://online-docs.alicereceptionist.com/Content/ALICE%20User%20Guides/ALICE%20Network%20Access%20Guidelines/ALICE%20Cloud%20Communication%20Rules.htm) are applied to your Windows user and PC. ![YIbrGP6QRnkcNkj5zH7kJLKhHqDzYSEY9g](https://kb.alicereceptionist.com/hs-fs/hubfs/YIbrGP6QRnkcNkj5zH7kJLKhHqDzYSEY9g.png?width=324&height=273&name=YIbrGP6QRnkcNkj5zH7kJLKhHqDzYSEY9g.png) ### **SIP Extensions Being Shared** SIP Extensions configured in the ALICE Directory and ALICE Client should always be unique. **Never share SIP extensions between installations.** 1. Log into the ALICE Portal as an ALICE Client Administrator. 2. Under **Directory Management**, select **Directories**. 3. Select the **Employee** tab and use the Search field to search for the SIP Extension. 4. If any other employees are using this extension, they should be reconfigured to use separate extensions. Contact your ALICE Administrator to identify an unused extension. 5. Remove or replace any duplicate SIP extensions. 6. 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