--- title: ALICE Portal Administration & Reports | ALICE Receptionist Knowledge Base description: Administration and reports using the ALICE Portal. --- [Skip to content](https://kb.alicereceptionist.com/alice-portal-administration-reports#main-content) English Show submenu for translations [More support](https://kb.alicereceptionist.com/kb-tickets/new) [![ALICE Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png?width=200&height=93&name=dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png)](https://kb.alicereceptionist.com/) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) Open main navigation Close main navigation - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://kb.alicereceptionist.com/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. 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[ALICE Portal Administration & Reports](https://kb.alicereceptionist.com/alice-portal-administration-reports) # ALICE Portal Administration & Reports Administration and reports using the ALICE Portal. ## ALICE Portal Configuration - [Enable Reporting for Calls and Usage for the ALICE Directory](https://kb.alicereceptionist.com/how-do-i-enable-reporting-for-calls-or-for-button-usage) - [Quickly Access Visitor Reports from a Mobile Device](https://kb.alicereceptionist.com/view-active-visitors-list-on-a-mobile-device) - [Changing Your ALICE Portal User Password](https://kb.alicereceptionist.com/how-do-i-change-my-alice-admin-portal-password) - [How to Format Phone Numbers and SIP Extensions for the "Primary Number/Address" Field](https://kb.alicereceptionist.com/how-to-format-numbers-and-sip-extensions-for-the-contact-number/address-field) ## ALICE Portal Troubleshooting - [Usage Details, Call Details, or Visitor Images Are Not Being Collected](https://kb.alicereceptionist.com/my-reports-are-returning-a-message-no-results-found) - ["No Results Found" When Exporting Data](https://kb.alicereceptionist.com/alice-reports-displays-no-results-found-when-data-is-expected) - ["&" Symbol Does Not Appear on Contact Cards](https://kb.alicereceptionist.com/making-special-characters-show-up-in-alice-portal-) - [Membership Does Not Save on the ALICE Portral](https://kb.alicereceptionist.com/checked-names-in-directory-membership-do-not-save) - [Calling](https://kb.alicereceptionist.com/calling#main-content) - [Call Settings & Configuration](https://kb.alicereceptionist.com/calling#call-settings-configuration) - [Call Troubleshooting](https://kb.alicereceptionist.com/calling#call-troubleshooting) - [ALICE Client Softphone](https://kb.alicereceptionist.com/calling#alice-client-softphone) - [Check-in](https://kb.alicereceptionist.com/check-in#main-content) - [Check-in Configuration](https://kb.alicereceptionist.com/check-in#check-in-configuration) - [Check-in Troubleshooting](https://kb.alicereceptionist.com/check-in#check-in-troubleshooting) - [Badge Printing](https://kb.alicereceptionist.com/badge-printing#main-content) - [Badge Printing Configuration](https://kb.alicereceptionist.com/badge-printing#badge-printing-configuration) - [Badge Printing Troubleshooting](https://kb.alicereceptionist.com/badge-printing#badge-printing-troubleshooting) - [ALICE Directory Software](https://kb.alicereceptionist.com/alice-directory-software#main-content) - [Branding & Appearance](https://kb.alicereceptionist.com/alice-directory-software#branding-appearance) - [Configuration Guides](https://kb.alicereceptionist.com/alice-directory-software#configuration-guides) - [Directory Troubleshooting](https://kb.alicereceptionist.com/alice-directory-software#directory-troubleshooting) - [AI Avatar](https://kb.alicereceptionist.com/ai-avatar#main-content) - [Avatar Configuration](https://kb.alicereceptionist.com/ai-avatar#avatar-configuration) - [Avatar Troubleshooting](https://kb.alicereceptionist.com/ai-avatar#avatar-troubleshooting) - [Employee, Department, and Company Directory Listing](https://kb.alicereceptionist.com/employee-department-and-company-directory-listing#main-content) - [Directory Listing Configuration](https://kb.alicereceptionist.com/employee-department-and-company-directory-listing#directory-listing-configuration) - [Directory List Troubleshooting](https://kb.alicereceptionist.com/employee-department-and-company-directory-listing#directory-list-troubleshooting) - [Accessibility & Languages](https://kb.alicereceptionist.com/accessibility-languages#main-content) - [Accessibility & Language Configuration](https://kb.alicereceptionist.com/accessibility-languages#accessibility-language-configuration) - [Network, Firewall. & Phone System](https://kb.alicereceptionist.com/network-firewall-phone-system#main-content) - [Network & PBX Troubleshooting](https://kb.alicereceptionist.com/network-firewall-phone-system#network-pbx-troubleshooting) - [ALICE Cloud Resources](https://kb.alicereceptionist.com/network-firewall-phone-system#alice-cloud-resources) - [On-Prem PBX Resources](https://kb.alicereceptionist.com/network-firewall-phone-system#on-prem-pbx-resources) - [Processes & Procedures](https://kb.alicereceptionist.com/processes-procedures) - [Hardware Maintenance](https://kb.alicereceptionist.com/hardware-maintenance#main-content) - [Touchscreen Monitor](https://kb.alicereceptionist.com/hardware-maintenance#touchscreen-monitor) - [Kiosk PC / Computer Module](https://kb.alicereceptionist.com/hardware-maintenance#kiosk-pc-computer-module) - [Webcam](https://kb.alicereceptionist.com/hardware-maintenance#webcam) - [Handset & Speakerphone](https://kb.alicereceptionist.com/hardware-maintenance#handset-speakerphone) - [Other Hardware Resources](https://kb.alicereceptionist.com/hardware-maintenance#other-hardware-resources) - [Windows, 3rd Party Software, & Integrations](https://kb.alicereceptionist.com/windows-3rd-party-software-integrations#main-content) - [Windows](https://kb.alicereceptionist.com/windows-3rd-party-software-integrations#windows) - [Excel](https://kb.alicereceptionist.com/windows-3rd-party-software-integrations#excel) - [Door Access Integration](https://kb.alicereceptionist.com/windows-3rd-party-software-integrations#door-access-integration) - [Other Integrations](https://kb.alicereceptionist.com/windows-3rd-party-software-integrations#other-integrations) - [ALICE Portal Administration & Reports](https://kb.alicereceptionist.com/alice-portal-administration-reports#main-content) - [ALICE Portal Configuration](https://kb.alicereceptionist.com/alice-portal-administration-reports#alice-portal-configuration) - [ALICE Portal Troubleshooting](https://kb.alicereceptionist.com/alice-portal-administration-reports#alice-portal-troubleshooting) - [Information Kiosk Services](https://kb.alicereceptionist.com/information-kiosk-services#main-content) - [Information Kiosk Configuration](https://kb.alicereceptionist.com/information-kiosk-services#information-kiosk-configuration) - [Information Kiosk Troubleshooting](https://kb.alicereceptionist.com/information-kiosk-services#information-kiosk-troubleshooting) - [Widgets](https://kb.alicereceptionist.com/widgets) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - 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