--- title: Badge Printer Automatically Powers Off or Enters Sleep Mode description: This guide will walk through modifying the ALICE Receptionist kiosk's power settings to disable the USB suspend feature and how to disable the Brother QL-810W's Auto Power Off feature. --- [Skip to content](https://kb.alicereceptionist.com/badge-printer-automatically-powers-off-or-enters-sleep-mode#main-content) English Show submenu for translations [More support](https://kb.alicereceptionist.com/kb-tickets/new?hsLang=en) [![ALICE Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png?width=200&height=93&name=dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png)](https://kb.alicereceptionist.com/?hsLang=en) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) Open main navigation Close main navigation - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://kb.alicereceptionist.com/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [ALICE Receptionist Knowledge Base](https://kb.alicereceptionist.com/?hsLang=en) 2. [Badge Printing](https://kb.alicereceptionist.com/badge-printing?hsLang=en) 3. [Badge Printing Troubleshooting](https://kb.alicereceptionist.com/badge-printing?hsLang=en#badge-printing-troubleshooting) December 16, 2024 # Badge Printer Automatically Powers Off or Enters Sleep Mode ## This guide will walk through modifying the ALICE Kiosk's power settings to disable the USB suspend feature and how to disable the Brother QL-810W's Auto Power Off feature. ### **Disabling Windows USB Suspend Power Settings** 1. On the ALICE Kiosk PC, navigate to the Control Panel in Windows and select **Power Options.**  2. Select **Change Plan Settings** by the currently active power plan. 3. In the new window, select **Change Advanced Power Settings**.  4. Scroll down to "USB Settings" in the pop-up window and expand the options. 5. Expand the "USB select suspend setting" and change the "Setting" field to **Disabled**. 6. Click **Apply** to save the new settings. ![QdDjVW0Mt9GhMPrYpPEeO6lmFhO0p5eZlg (1)](https://kb.alicereceptionist.com/hs-fs/hubfs/QdDjVW0Mt9GhMPrYpPEeO6lmFhO0p5eZlg%20(1).jpg?width=400&height=496&name=QdDjVW0Mt9GhMPrYpPEeO6lmFhO0p5eZlg%20(1).jpg) 7. For Brother QL-810W Printers, run the P-Touch Driver, which can be [downloaded from here](https://www.dropbox.com/scl/fo/ssfl8fh4vs2v0jc7d1eli/h?dl=0&preview=bsq16aw140aus_ptouch.exe&rlkey=nqeay0u94gdqlyscz97yjzvlk)[.](https://www.dropbox.com/scl/fo/ssfl8fh4vs2v0jc7d1eli/h?dl=0&preview=bsq16aw140aus_ptouch.exe&rlkey=nqeay0u94gdqlyscz97yjzvlk) 8. Relaunch the ALICE Directory. Occasionally monitor and test the badge printer over the next 24 hours to verify the new settings. ### **Disabling the Printer Auto Power Off Settings (Brother QL-810W Badge Printer-only)** 1. Open Brother's Printer Setting Tool on the ALICE Kiosk PC. - If the tool is not installed, [download the tool here](https://www.dropbox.com/scl/fo/ssfl8fh4vs2v0jc7d1eli/h?dl=0&preview=stw16007a+tool.exe&rlkey=nqeay0u94gdqlyscz97yjzvlk).  2.  In the "Printer" section, verify that the **Brother QL-810W** printer has been selected.  3. Click **Device Settings** **![-3LRL5gZQb1kp16KpA59Zqn0k\_gJwWXMzg-1](https://kb.alicereceptionist.com/hs-fs/hubfs/-3LRL5gZQb1kp16KpA59Zqn0k_gJwWXMzg-1.png?width=400&height=421&name=-3LRL5gZQb1kp16KpA59Zqn0k_gJwWXMzg-1.png)** 4. Under the Basic tab, use the drop-down menus to...  - Uncheck "Disable these settings" - Set "Auto Power" On to **On**. - Set the "Auto Power Off AC/DC" setting to **None**. - Change the Auto Power Off Li-ion" setting to **None**.  5. Click **Apply. ![YpHQbvaQTF\_4ZtjSRO7IEbiO\_jsPA0qFNw (1)](https://kb.alicereceptionist.com/hs-fs/hubfs/YpHQbvaQTF_4ZtjSRO7IEbiO_jsPA0qFNw%20(1).png?width=400&height=409&name=YpHQbvaQTF_4ZtjSRO7IEbiO_jsPA0qFNw%20(1).png)** 6. Run the Brother P-Touch Driver, which can be [downloaded here.](https://www.dropbox.com/scl/fo/ssfl8fh4vs2v0jc7d1eli/h?dl=0&preview=bsq16aw140aus_ptouch.exe&rlkey=nqeay0u94gdqlyscz97yjzvlk) 7. Relaunch the ALICE Directory. 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