--- title: "\"ALICE\" Caller ID  from the ALICE Kiosk" description: "This article troubleshoots Caller ID issues that prevent phones from receiving the \"ALICE\" Caller ID." --- [Skip to content](https://kb.alicereceptionist.com/can-alice-display-the-name-alice-instead-of-the-phone-number#main-content) English Show submenu for translations [More support](https://kb.alicereceptionist.com/kb-tickets/new?hsLang=en) [![ALICE Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png?width=200&height=93&name=dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png)](https://kb.alicereceptionist.com/?hsLang=en) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) Open main navigation Close main navigation - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://kb.alicereceptionist.com/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [ALICE Receptionist Knowledge Base](https://kb.alicereceptionist.com/?hsLang=en) 2. [Calling](https://kb.alicereceptionist.com/calling?hsLang=en) 3. [Call Settings & Configuration](https://kb.alicereceptionist.com/calling?hsLang=en#call-settings-configuration) September 17, 2026 # "ALICE" Caller ID  from the ALICE Kiosk ## This article troubleshoots Caller ID issues that prevent phones from receiving the "ALICE" Caller ID. **All calls from the ALICE cloud communication server include the following Caller ID information:** - Caller ID numerical setting: 702-284-7333 - Caller ID text string: ALICE This article troubleshoots why this Caller ID may not appear on your phone system. Although the ALICE SIP Server sends the above described Caller ID and CNAM information with each call, this is not a guarantee that your phones will display this information. ### Troubleshooting with Your Telephone Company Open a case with your telephony provider. They will need to verify the CLID text string on inbound calls is being passed on. Their CNAM should show "ALICE" for 702-284-7333 in their database. If they discover the CNAM information is not "ALICE," you will need to inform them that their entry is outdated and that they will need to update it. The correct CNAM for 702-284-7333 is "ALICE". ### Troubleshooting Your Telephone System If the telephone company is properly sending the Caller ID, check the following with your communications admin team: - What Caller ID data is your PBX receiving from your telephone company? - Verify your voice gateway (which handles the interface to the PRI) has the proper settings enabled for receiving Caller ID text strings. - Verify your PBX can digest a Caller ID text string. - Verify that your PBX is configured to pass any Caller ID Text String to the phones. ### Assigning a Name to ALICE's Number If the above actions do not resolve the issue, another option is to assign the display name "ALICE" to inbound calls from 702-284-7333 on your phone system or the individual employee's mobile phones. - [Calling](https://kb.alicereceptionist.com/calling?hsLang=en#main-content) - [Call Settings & Configuration](https://kb.alicereceptionist.com/calling?hsLang=en#call-settings-configuration) - [Call Troubleshooting](https://kb.alicereceptionist.com/calling?hsLang=en#call-troubleshooting) - [ALICE Client Softphone](https://kb.alicereceptionist.com/calling?hsLang=en#alice-client-softphone) - [Check-in](https://kb.alicereceptionist.com/check-in?hsLang=en#main-content) - [Check-in Configuration](https://kb.alicereceptionist.com/check-in?hsLang=en#check-in-configuration) - [Check-in Troubleshooting](https://kb.alicereceptionist.com/check-in?hsLang=en#check-in-troubleshooting) - [Badge Printing](https://kb.alicereceptionist.com/badge-printing?hsLang=en#main-content) - [Badge Printing Configuration](https://kb.alicereceptionist.com/badge-printing?hsLang=en#badge-printing-configuration) - [Badge Printing Troubleshooting](https://kb.alicereceptionist.com/badge-printing?hsLang=en#badge-printing-troubleshooting) - [ALICE Directory Software](https://kb.alicereceptionist.com/alice-directory-software?hsLang=en#main-content) - [Branding & Appearance](https://kb.alicereceptionist.com/alice-directory-software?hsLang=en#branding-appearance) - [Configuration Guides](https://kb.alicereceptionist.com/alice-directory-software?hsLang=en#configuration-guides) - [Directory Troubleshooting](https://kb.alicereceptionist.com/alice-directory-software?hsLang=en#directory-troubleshooting) - [AI Avatar](https://kb.alicereceptionist.com/ai-avatar?hsLang=en#main-content) - [Avatar Configuration](https://kb.alicereceptionist.com/ai-avatar?hsLang=en#avatar-configuration) - [Avatar Troubleshooting](https://kb.alicereceptionist.com/ai-avatar?hsLang=en#avatar-troubleshooting) - [Employee, Department, and Company Directory Listing](https://kb.alicereceptionist.com/employee-department-and-company-directory-listing?hsLang=en#main-content) - [Directory Listing Configuration](https://kb.alicereceptionist.com/employee-department-and-company-directory-listing?hsLang=en#directory-listing-configuration) - [Directory List Troubleshooting](https://kb.alicereceptionist.com/employee-department-and-company-directory-listing?hsLang=en#directory-list-troubleshooting) - [Accessibility & Languages](https://kb.alicereceptionist.com/accessibility-languages?hsLang=en#main-content) - [Accessibility & Language Configuration](https://kb.alicereceptionist.com/accessibility-languages?hsLang=en#accessibility-language-configuration) - [Network, Firewall. & Phone System](https://kb.alicereceptionist.com/network-firewall-phone-system?hsLang=en#main-content) - [Network & PBX Troubleshooting](https://kb.alicereceptionist.com/network-firewall-phone-system?hsLang=en#network-pbx-troubleshooting) - [ALICE Cloud Resources](https://kb.alicereceptionist.com/network-firewall-phone-system?hsLang=en#alice-cloud-resources) - [On-Prem PBX Resources](https://kb.alicereceptionist.com/network-firewall-phone-system?hsLang=en#on-prem-pbx-resources) - [Processes & Procedures](https://kb.alicereceptionist.com/processes-procedures?hsLang=en) - [Hardware Maintenance](https://kb.alicereceptionist.com/hardware-maintenance?hsLang=en#main-content) - [Touchscreen Monitor](https://kb.alicereceptionist.com/hardware-maintenance?hsLang=en#touchscreen-monitor) - [Kiosk PC / Computer Module](https://kb.alicereceptionist.com/hardware-maintenance?hsLang=en#kiosk-pc-computer-module) - [Webcam](https://kb.alicereceptionist.com/hardware-maintenance?hsLang=en#webcam) - [Handset & Speakerphone](https://kb.alicereceptionist.com/hardware-maintenance?hsLang=en#handset-speakerphone) - [Other Hardware Resources](https://kb.alicereceptionist.com/hardware-maintenance?hsLang=en#other-hardware-resources) - [Windows, 3rd Party Software, & Integrations](https://kb.alicereceptionist.com/windows-3rd-party-software-integrations?hsLang=en#main-content) - [Windows](https://kb.alicereceptionist.com/windows-3rd-party-software-integrations?hsLang=en#windows) - [Excel](https://kb.alicereceptionist.com/windows-3rd-party-software-integrations?hsLang=en#excel) - [Door Access Integration](https://kb.alicereceptionist.com/windows-3rd-party-software-integrations?hsLang=en#door-access-integration) - [Other Integrations](https://kb.alicereceptionist.com/windows-3rd-party-software-integrations?hsLang=en#other-integrations) - [ALICE Portal Administration & Reports](https://kb.alicereceptionist.com/alice-portal-administration-reports?hsLang=en#main-content) - [ALICE Portal Configuration](https://kb.alicereceptionist.com/alice-portal-administration-reports?hsLang=en#alice-portal-configuration) - [ALICE Portal Troubleshooting](https://kb.alicereceptionist.com/alice-portal-administration-reports?hsLang=en#alice-portal-troubleshooting) - [Information Kiosk Services](https://kb.alicereceptionist.com/information-kiosk-services?hsLang=en#main-content) - [Information Kiosk Configuration](https://kb.alicereceptionist.com/information-kiosk-services?hsLang=en#information-kiosk-configuration) - [Information Kiosk Troubleshooting](https://kb.alicereceptionist.com/information-kiosk-services?hsLang=en#information-kiosk-troubleshooting) - [Widgets](https://kb.alicereceptionist.com/widgets?hsLang=en) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) [![ALICE-Receptionistsm](https://kb.alicereceptionist.com/hs-fs/hubfs/ALICE-Receptionistsm.png?width=200&height=94&name=ALICE-Receptionistsm.png "ALICE-Receptionistsm")](https://www.alicereceptionist.com) WinTech LLC d/b/a ALICE Receptionist 8010 W Sahara Ave., STE 160 Las Vegas, NV 89117 Phone: (702) 284-73775 [mailto:support@alicereceptionist.com](mailto:support@alicereceptionist.com) Copyright © 2024, WinTech LLC d/b/a ALICE Receptionist