--- title: Membership Does Not Save on the ALICE Portral description: a --- [Skip to content](https://kb.alicereceptionist.com/checked-names-in-directory-membership-do-not-save#main-content) English Show submenu for translations [More support](https://kb.alicereceptionist.com/kb-tickets/new?hsLang=en) [![ALICE Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png?width=200&height=93&name=dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png)](https://kb.alicereceptionist.com/?hsLang=en) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) Open main navigation Close main navigation - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://kb.alicereceptionist.com/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [ALICE Receptionist Knowledge Base](https://kb.alicereceptionist.com/?hsLang=en) 2. [ALICE Portal Administration & Reports](https://kb.alicereceptionist.com/alice-portal-administration-reports?hsLang=en) 3. [ALICE Portal Troubleshooting](https://kb.alicereceptionist.com/alice-portal-administration-reports?hsLang=en#alice-portal-troubleshooting) December 17, 2024 # Membership Does Not Save on the ALICE Portral ## This article troubleshoots an issue when the Membership list does not update on the ALICE Portal If the ALICE Directory membership does not update after selecting Save, clear your browser cache and try again. The ALICE Portal is built to support Google Chrome and Microsoft Edge. 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