--- title: Configuring ALICE Avatar Message When Selecting a Contact Card description: "The guide will walk through configuring the \"Play Video on Click\" option that plays ALICE Avatar messages when a contact card is selected." --- [Skip to content](https://kb.alicereceptionist.com/configuring-alice-avatar-message-when-selecting-a-contact-card#main-content) English Show submenu for translations [More support](https://kb.alicereceptionist.com/kb-tickets/new?hsLang=en) [![ALICE Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png?width=200&height=93&name=dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png)](https://kb.alicereceptionist.com/?hsLang=en) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) Open main navigation Close main navigation - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://kb.alicereceptionist.com/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [ALICE Receptionist Knowledge Base](https://kb.alicereceptionist.com/?hsLang=en) 2. [AI Avatar](https://kb.alicereceptionist.com/ai-avatar?hsLang=en) 3. [Avatar Configuration](https://kb.alicereceptionist.com/ai-avatar?hsLang=en#avatar-configuration) December 17, 2024 # Configuring ALICE Avatar Message When Selecting a Contact Card ## The guide will walk through configuring the "Play Video on Click" option that plays ALICE Avatar messages when a contact card is selected. In addition to the ALICE avatar messages that can be configured in the [Menu Buttons section](https://online-docs.alicereceptionist.com/Content/ALICE%20Receptionist%20Directory%20(ARD)/ARD%20Configuration%20Tool/Menu%20Buttons.htm) and [Language section](https://online-docs.alicereceptionist.com/Content/ALICE%20Receptionist%20Directory%20(ARD)/ARD%20Configuration%20Tool/Languages.htm) of the ALICE Configuration tool, additional ALICE avatar messages can be played when a contact card is selected. To create new custom ALICE Avatar videos, please contact the [ALICE support team](mailto:support@alicereceptionist.com) for more details.  1. If you've created custom ALICE Avatar videos, verify the videos are located on the ALICE Directory Kiosk PC. Copy the file path to each video as they will be needed later in the configuration process. 2. Log into the [ALICE Portal](https://aliceportal.alicereceptionist.com/) as an ALICE Administrator or Client Admin. 3. Using the left navigation panel, open the **Directory Management** section and select the **Directories** option. 4. Select the **Companies**, **Departments,** or **Employees** tab depending on the contact card you wish to create or edit. 5. To create a new card, select the orange **Add** button. To modify an existing card, use the blue pencil edit icon on the contact card you wish to modify.  ![Play Video On Click Department Tab](https://kb.alicereceptionist.com/hs-fs/hubfs/Play%20Video%20On%20Click%20Department%20Tab.png?width=670&height=317&name=Play%20Video%20On%20Click%20Department%20Tab.png) 6. In the new pop-up window, toggle the"Play "Video on Click" option to on. Contact cards set to card actions of "None," "Call," or "Ring Group" do not allow for "Play Video on Click" settings. To customizable Avatar messages related to calling, refer to the [Language section of the ALICE Configuration](https://online-docs.alicereceptionist.com/Content/ALICE%20Receptionist%20Directory%20(ARD)/ARD%20Configuration%20Tool/Languages.htm) 7. A new field will appear. Insert the file path for the video located on the ALICE Directory Kiosk PC. 1. Example: C:\\Program Files (x86)\\WinTech LLC\\Alice\\Directory\\Content\\CardVideos\\Deliveries.mp4 8. Select **Save** to finalize the contact card settings.  ![Play Video on Click-1](https://kb.alicereceptionist.com/hs-fs/hubfs/Play%20Video%20on%20Click-1.jpg?width=319&height=570&name=Play%20Video%20on%20Click-1.jpg) The ALICE Directory PC will update with the new settings within the next 60 minutes, or once the ALICE Directory has been restarted.  - [Calling](https://kb.alicereceptionist.com/calling?hsLang=en#main-content) - [Call Settings & Configuration](https://kb.alicereceptionist.com/calling?hsLang=en#call-settings-configuration) - [Call Troubleshooting](https://kb.alicereceptionist.com/calling?hsLang=en#call-troubleshooting) - [ALICE Client Softphone](https://kb.alicereceptionist.com/calling?hsLang=en#alice-client-softphone) - [Check-in](https://kb.alicereceptionist.com/check-in?hsLang=en#main-content) - [Check-in Configuration](https://kb.alicereceptionist.com/check-in?hsLang=en#check-in-configuration) - [Check-in Troubleshooting](https://kb.alicereceptionist.com/check-in?hsLang=en#check-in-troubleshooting) - 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