--- title: Creating a Custom Welcome Video description: Request your custom ALICE Welcome video, choose an avatar, personalize the script, and install it on your kiosk. --- [Skip to content](https://kb.alicereceptionist.com/creating-a-custom-welcome-video#main-content) English Show submenu for translations [More support](https://kb.alicereceptionist.com/kb-tickets/new?hsLang=en) [![ALICE Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png?width=200&height=93&name=dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png)](https://kb.alicereceptionist.com/?hsLang=en) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) Open main navigation Close main navigation - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://kb.alicereceptionist.com/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [ALICE Receptionist Knowledge Base](https://kb.alicereceptionist.com/?hsLang=en) 2. [AI Avatar](https://kb.alicereceptionist.com/ai-avatar?hsLang=en) 3. [Avatar Configuration](https://kb.alicereceptionist.com/ai-avatar?hsLang=en#avatar-configuration) July 14, 2026 # Creating a Custom Welcome Video ## This article discusses how to request and implement a custom welcome video. Custom welcome videos are the greeting ALICE plays when motion is detected, welcoming visitors and walking them through their first step, whether that is finding a person in the Company Directory, checking-in, or selecting Receptionist if they are not visiting anyone specific. Every new ALICE customer is entitled to one free custom welcome video. Editing the custom video or producing additional videos have a fee. ### Creating A Welcome Video Contact the ALICE support team to receive a confirmation form to fill out. On that form, you will: - Choose an avatar - Review and personalize a script - Sign and return the form Once we receive your completed form, we will build the video and let you know when it is ready. ### Installing the Custom Welcome Video 1. Close the ALICE Receptionist software on the ALICE kiosk. 2. Navigate to C:\\Program Files (x86)\\WinTech LLC\\Alice\\Directory\\Content\\Videos\\ 3. Select the folder for the language and avatar your team is currently using. 4. Locate "WelcomeMessage.mp4" 5. Rename the file to "WelcomeMessageold.mp4" 6. Rename your custom video to "WelcomeMessage.mp4" ***exactly**.* 7. Move the welcome video file into the folder. 8. 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