--- title: Customized Directory Background Does Not Appear description: This article walks through locating and identifying the background image file for the ALICE Directory. --- [Skip to content](https://kb.alicereceptionist.com/customized-directory-background-does-not-appear#main-content) English Show submenu for translations [More support](https://kb.alicereceptionist.com/kb-tickets/new?hsLang=en) [![ALICE Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png?width=200&height=93&name=dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png)](https://kb.alicereceptionist.com/?hsLang=en) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) Open main navigation Close main navigation - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://kb.alicereceptionist.com/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [ALICE Receptionist Knowledge Base](https://kb.alicereceptionist.com/?hsLang=en) 2. [ALICE Directory Software](https://kb.alicereceptionist.com/alice-directory-software?hsLang=en) 3. [Directory Troubleshooting](https://kb.alicereceptionist.com/alice-directory-software?hsLang=en#directory-troubleshooting) December 17, 2024 # Customized Directory Background Does Not Appear ## This article walks through locating and identifying the background image file for the ALICE Directory. 1. On the ALICE Kiosk PC, navigate to the following location depending the ALICE Directory screen's orientation: - Landscape – C:\\Program Files (x86)\\WinTech LLC\\Alice\\Directory\\Content\\Layouts\\1920x1080\\Images - Portrait – C:\\Program Files (x86)\\WinTech LLC\\Alice\\Directory\\Content\\Layouts\\1080x1920\\Images 2. Verify the customized background image has the filename "IABackground.png" - If only "IABackground.jpg" is present, that file should be used instead. 3. If the file present does not include the custom background, replace the image with the modified background. 4. Relaunch the ALICE Directory. If "Show Navigation Menu" is disabled in the [ALICE Configuration's Advanced Layout Settings](https://online-docs.alicereceptionist.com/Content/ALICE%20Receptionist%20Directory%20(ARD)/ARD%20Configuration%20Tool/Layout.htm), an additional overlay image is displayed on the Directory Listing. 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