Mobile App Employee Activation User Training Video
An account must be created and activated to use the ALICE Mobile App. Follow the process below.
ALICE Mobile App Activation Process
Before an account can be created and activated, an ALICE Portal Admin must enroll you to use the ALICE Mobile App. For more details, refer to the Enrolling Employees for the ALICE Mobile App article.
Once successfully enrolled, an ALICE Mobile enrollment email will be sent from noreply@alicereceptionist.com. If the email does not arrive, check the spam folder.
The email will provide a temporary username.
On your phone, navigate to the Google Play Store and install the ALICE Receptionist | Employee app.
Once installed, launch the ALICE Mobile App.
When opening the ALICE Mobile App, a prompt will appear to provide permission to send notifications to the phone. To receive notifications from the ALICE Mobile App, select Allow.
On the sign-in page, select the Activate Account button at the bottom.
On the new page, a field will request the temporary username sent to your email. Once entered, tap Submit.
A one-time password will be sent to your mobile number. Type the password into the fields.
The Create Account page will appear. Populate the "New Username" and "New Password" fields, then confirm the password. Tap Create to create the user. If there are any issues with the user information, the page will display help text with how to address the problem.
Once the account has been created, the employee can sign in using their user credentials.
A one-time password will be sent to the employee's mobile number when signing in.
If your Employee card appears in multiple Company listings on the ARD, you must first select the one you're logging in with. You can only be logged in with one Company at a time.
You can change the Company you are logged into on the ALICE Mobile App's home screen by tapping the Company's name.
