--- title: Activating the ALICE Mobile App for Employees description: This article walks through how employees sign up for the ALICE Mobile App. --- [Skip to content](https://kb.alicereceptionist.com/documents/activating-the-alice-mobile-app-for-employees#main-content) English Show submenu for translations [More support](https://kb.alicereceptionist.com/documents/kb-tickets/new?hsLang=en) [![ALICE Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/AMV_ALICELOGO.png?width=200&height=93&name=AMV_ALICELOGO.png)](https://kb.alicereceptionist.com/documents?hsLang=en) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) Open main navigation Close main navigation - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://kb.alicereceptionist.com/documents/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [ALICE Receptionist Documentation Portal](https://kb.alicereceptionist.com/documents?hsLang=en) 2. [ALICE Mobile App](https://kb.alicereceptionist.com/documents/alice-mobile-app?hsLang=en) 3. [Getting Started](https://kb.alicereceptionist.com/documents/alice-mobile-app?hsLang=en#getting-started) # Activating the ALICE Mobile App for Employees ## This article walks through how employees sign up for the ALICE Mobile App. *Mobile App Employee Activation User Training Video* An account must be created and activated to use the ALICE Mobile App. Follow the process below. ### ALICE Mobile App Activation Process Before an account can be created and activated, an ALICE Portal Admin must enroll you to use the ALICE Mobile App. For more details, refer to the [Enrolling Employees for the ALICE Mobile App article](https://kb.alicereceptionist.com/documents/enrolling-employees-for-the-alice-mobile-app?hsLang=en). Once successfully enrolled, an ALICE Mobile enrollment email will be sent from noreply@alicereceptionist.com. If the email does not arrive, check the spam folder. The email will provide a temporary username. ![ALICE Portal Enrollment email](https://kb.alicereceptionist.com/hs-fs/hubfs/ALICE%20Portal%20Enrollment%20email.jpg?width=500&height=275&name=ALICE%20Portal%20Enrollment%20email.jpg) On your phone, navigate to the Google Play Store and install the ALICE Receptionist | Employee app. ![ALICE Mobile App Google Play](https://kb.alicereceptionist.com/hs-fs/hubfs/ALICE%20Mobile%20App%20Google%20Play.jpg?width=300&height=331&name=ALICE%20Mobile%20App%20Google%20Play.jpg) Once installed, launch the ALICE Mobile App. When opening the ALICE Mobile App, a prompt will appear to provide permission to send notifications to the phone. To receive notifications from the ALICE Mobile App, select **Allow**.   ![ALICE Mobile App Permissions](https://kb.alicereceptionist.com/hs-fs/hubfs/ALICE%20Mobile%20App%20Permissions.jpg?width=300&height=330&name=ALICE%20Mobile%20App%20Permissions.jpg) On the sign-in page, select the **Activate Account** button at the bottom. ![ALICE Mobile App Sign In-1](https://kb.alicereceptionist.com/hs-fs/hubfs/ALICE%20Mobile%20App%20Sign%20In-1.jpg?width=300&height=505&name=ALICE%20Mobile%20App%20Sign%20In-1.jpg) On the new page, a field will request the temporary username sent to your email. Once entered, tap **Submit**. ![ALICE Portal Activate Account](https://kb.alicereceptionist.com/hs-fs/hubfs/ALICE%20Portal%20Activate%20Account.jpg?width=300&height=260&name=ALICE%20Portal%20Activate%20Account.jpg) A one-time password will be sent to your mobile number. Type the password into the fields. ![ALICE Mobile App OTP](https://kb.alicereceptionist.com/hs-fs/hubfs/ALICE%20Mobile%20App%20OTP.jpg?width=300&height=212&name=ALICE%20Mobile%20App%20OTP.jpg) The Create Account page will appear. Populate the "New Username" and "New Password" fields, then confirm the password. Tap **Create** to create the user. If there are any issues with the user information, the page will display help text with how to address the problem. ![ALICE Mobile App Create an Account](https://kb.alicereceptionist.com/hs-fs/hubfs/ALICE%20Mobile%20App%20Create%20an%20Account.jpg?width=300&height=406&name=ALICE%20Mobile%20App%20Create%20an%20Account.jpg) Once the account has been created, the employee can sign in using their user credentials. ![ALICE Mobile App Account Created](https://kb.alicereceptionist.com/hs-fs/hubfs/ALICE%20Mobile%20App%20Account%20Created.jpg?width=300&height=342&name=ALICE%20Mobile%20App%20Account%20Created.jpg) A one-time password will be sent to the employee's mobile number when signing in. ![ALICE Mobile App OTP](https://kb.alicereceptionist.com/hs-fs/hubfs/ALICE%20Mobile%20App%20OTP.jpg?width=300&height=212&name=ALICE%20Mobile%20App%20OTP.jpg) If your Employee card appears in multiple Company listings on the ARD, you must first select the one you're logging in with. You can only be logged in with one Company at a time. ![ALICE Mobile Selecting Organization](https://kb.alicereceptionist.com/hs-fs/hubfs/ALICE%20Mobile%20Selecting%20Organization.jpg?width=300&height=430&name=ALICE%20Mobile%20Selecting%20Organization.jpg) You can change the Company you are logged into on the ALICE Mobile App's home screen by tapping the Company's name. ![ALICE Mobile App Home Screen Test Company](https://kb.alicereceptionist.com/hs-fs/hubfs/ALICE%20Mobile%20App%20Home%20Screen%20Test%20Company.jpg?width=300&height=212&name=ALICE%20Mobile%20App%20Home%20Screen%20Test%20Company.jpg)   - [ALICE Receptionist Directory (ARD) Software](https://kb.alicereceptionist.com/documents/alice-receptionist-directory-ard-software?hsLang=en#main-content) - [Configuration Wizard](https://kb.alicereceptionist.com/documents/alice-receptionist-directory-ard-software?hsLang=en#configuration-wizard) - [ALICE Receptionist Client (ARC) Software](https://kb.alicereceptionist.com/documents/alice-receptionist-client-arc-software?hsLang=en#main-content) - [Configuration Wizard](https://kb.alicereceptionist.com/documents/alice-receptionist-client-arc-software?hsLang=en#configuration-wizard) - [ALICE Visitor Management (AVM) Software](https://kb.alicereceptionist.com/documents/alice-visitor-management-avm-software?hsLang=en#main-content) - [Visitor Check-in Flows](https://kb.alicereceptionist.com/documents/alice-visitor-management-avm-software?hsLang=en#visitor-check-in-flows) - [Scheduling Appointments](https://kb.alicereceptionist.com/documents/alice-visitor-management-avm-software?hsLang=en#scheduling-appointments) - [ALICE Mobile App](https://kb.alicereceptionist.com/documents/alice-mobile-app?hsLang=en#main-content) - [Getting Started](https://kb.alicereceptionist.com/documents/alice-mobile-app?hsLang=en#getting-started) - [Using the ALICE Mobile App](https://kb.alicereceptionist.com/documents/alice-mobile-app?hsLang=en#using-the-alice-mobile-app) - [User Guides & Administrative Resources](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#main-content) - [3rd Party Integrations](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#3rd-party-integrations) - [Network](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#network) - [Employee Imports](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#employee-imports) - [Hardware](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#hardware) - [ALICE Portal – Getting Started](https://kb.alicereceptionist.com/documents/alice-portal-getting-started?hsLang=en) - [ALICE Portal – Welcome Section](https://kb.alicereceptionist.com/documents/alice-portal-welcome-section?hsLang=en) - [ALICE Portal – Dashboard](https://kb.alicereceptionist.com/documents/alice-portal-dashboard?hsLang=en) - [ALICE Portal – Account Management](https://kb.alicereceptionist.com/documents/alice-portal-account-management?hsLang=en) - [ALICE Portal – Directory Management](https://kb.alicereceptionist.com/documents/alice-portal-directory-management?hsLang=en#main-content) - [Import Jobs](https://kb.alicereceptionist.com/documents/alice-portal-directory-management?hsLang=en#import-jobs) - [Directories](https://kb.alicereceptionist.com/documents/alice-portal-directory-management?hsLang=en#directories) - [Reports](https://kb.alicereceptionist.com/documents/alice-portal-directory-management?hsLang=en#reports) - [ALICE Portal – Visitor Management](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#main-content) - [Check-in Settings](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#check-in-settings) - [Check-in Forms](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#check-in-forms) - [Surveys](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#surveys) - [Private Screening](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#private-screening) - [Reports](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#reports) - 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