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ALICE Client – General Settings Tab

This article covers the General Settings tab and how to customize call features.

The General Settings tab contains several configuration settings that the user can use to customize their ALICE Client.

General Settings Tab

Preferences

The preference section includes a variety of settings for receiving calls. 

General Settings Preferences

  • Run automatically when Windows starts – When checked, the ALICE Client will automatically launch once the Windows user logs in.
  • Use custom call alert sound – The user can provide their own alert sound that plays with incoming calls. Check the box and use the Browse button. Use Windows Explorer to locate the audio file that will be your custom alert tone.
  • Run camera app on startup (Windows Surface) –This option is a legacy feature for older Windows Surface tablets that require a separate camera application for the ARC to recognize it. When checked, the ALICE Client will attempt to start the Windows camera app.

Some versions of Windows may not support this feature. Unless advised by an ALICE Support representative, leave this option unchecked.

  • Ring Timeout –Enter the number of seconds that the ALICE Client will wait before timing out an incoming call.
  • FollowMe Ring Timeout –Enter the number of rings that will occur from an incoming call before sending the call to the FollowMe number.
  • Lock Size— This feature locks the size of the ALICE Receptionist Client. This option may not be available in certain application versions.
  • Display User Name — This option displays the first and last name of the employee whose card the visitor selected on the ALICE Directory's screen.
  • License Key – The license key associated with ALICE Client's primary ALICE Directory.

Custom Statuses

Multiple custom statuses can be created, which they can then select from the Status button’s drop-down menu to update their presence on the ALICE Directories.

Custom Status

  • Custom Status – Type in the custom status description here (i.e., On Phone, At Lunch, etc.). This status will appear on the ALICE Directory. It is recommended that this status be only one or two words long to fit on the default Employee card size.
  • Status State – Designate whether the custom status should allow the employee to receive calls. When set to available, the employee can still receive calls. When set to unavailable, the ALICE Client will automatically reject the call.
  • Add –Click the Add button to add a custom status to the Custom Status list.
  • Update— After selecting a previously created status from the list, make changes to the "Custom Status" and "Status State" fields. To finalize your changes, click the Update button to update the custom status.
  • Remove – After selecting custom status, click the Remove button to delete the custom status.