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ALICE Visitor Management – Installation & First Time Configuration

This article walks through the installation and first-time configuration of ALICE's Visitor Management system.

The ALICE Visitor Management (AVM) system is a separate application embedded within the ALICE Directory to enable visitor check-in. As a particular application, it must be installed using its own executable. This guide will walk you through the installation wizard.

Prerequisites

  1. Your ALICE license must support visitor check-in functions to utilize the ALICE Visitor Management software. Contact your ALICE representative for more details.

  2. The ALICE Directory may need to be updated to support the version of the AVM you have installed. To find the latest versions of ALICE software, visit the software downloads section of the ALICE Portal.

  3. To configure the ALICE Visitor Management's check in process, an ALICE Portal user with administrative permissions will be needed.

  4. Verify that the ALICE Network Access Guidelines have been implemented.

Once all prerequisites have been met, right-click the ALICE Visitor Management executable, select Run as Administrator, and follow the installation wizard.

Launch the executable to install the application. It's recommended to run the installation as an administrator.

Installation Process

  1. Click Next to move through the process and follow the on-screen prompts. If applicable, give permission to your computer’s firewall software to allow the installation to continue.

    Install Wizard 1
  2. If the AVM should be installed at a location other than the default location, use the Change... button to select the new file location.

    Install Wizard 2

  3. Cloud Servers (Default) – Customers using the ALICE Cloud Servers to manage their system’s content will select this option.

    • Local (Lync, Active Directory) – Customers who have installed the ALICE Local Database and ALICE Admin application will select this option.

      • Server – If the ALICE Local Database is on the same PC as ALICE, leave “localhost” in this field. Enter the server's name or IP if the IP address is DHCP reserved or a static IP where the ALICE Local Database is installed.

      • Port – Enter the Port number for the server on which the ALICE Services are installed. You can leave the default port number 8010 there as well.

      • Test Connection – This button will become available when entering the Local information. Use this button to verify that the settings entered are correct. If the connection fails, verify that the ALICE Services are running.

        Install Wizard 3

  4. Click Install to begin the installation.

  5. Once the installation is complete, click Finish.

    Install Wizard 4

Configuring the AVM

The ALICE Visitor Management system lets visitors check in as walk-in or scheduled guests. Visitor information is recorded, and reports can be created. Custom fields, surveys, ID verification, and signable documents can be used to expand and enhance the visitor check-in process.

Directory Card Set Up_2

Visitor Check-in can be launched from a menu button or through a Card on the employee, department, or company list.

Assigning Visitor Check-in to a Menu Button

  1. Launch the ALICE Configuration application installed on the ALICE Kiosk PC.
  2. Click the Menu Buttons tab to open the settings to add menu buttons to the Directory. A custom button will be used for visitor check-in with this configuration.
    Directory Menu Button Set 
  3. Click Add Button to add another button to the list.

    Six menu buttons can be configured at a time. If the maximum number is created, choose one to remove or assign the AVM to a Card on the Employee List.

  4. In the "Button Text" field, rename the button to what you would like to have displayed on the Directory, such as "Visitor Check-in" or "Visitor Registration."
  5. Select the Open Media File option for the button and click the “…” button to open the File Manager window and navigate to Local Disc (C:) > Program Files (x86) > WinTech LLC > Alice > ALICE AVM and select the AVM.exe application file and click Open (If you do not see the application file, use the drop-down menu next to the Open button and select Executable Files).
  6. Once the new Menu Button has been set up, click the Finish button at the bottom to save the settings and launch the ARD.

Directory Menu Button Set_1

Assigning the AVM to a Directory Listing Card

The AVM can be set up to launch from either a Company, Department, or Employee card.

  1. You must log in to the ALICE Admin Portal.
  2. Navigate to Directory Management on the side navigation menu and click Directories.
  3. Select the Company, Department, or Employee tab depending on which option card you want the Visitor Check-in to be assigned.
  4. Click the Add button.
  5. The new card will only appear if it is a part of the Directory membership. Refer to the ALICE Portal's Directory configuration article for more details. 
    AVM Company Card Configuration
  6. Fill in the required fields.
  7. Name the card after the text you want the visitor to see, such as "Visitor Check-in" or "Visitor Registration."
  8. Select Executable in the Card Action drop-down field.
  9. In the Executable Path/FileName, paste the following text: C:\Program Files (x86)\WinTech LLC\Alice\ALICE AVM\AVM.exe

    The file path must be changed if the AVM was installed in a location that's not the default location. When using a browser on the ALICE Kiosk PC, you can use File Explorer to navigate to the AVM executable's location.

  10. Click the Finish button at the bottom of the window to save the new card.