--- title: Local Communication Network Rules description: This article covers the network rules required for using Local Communications with ALICE Receptionist. This includes, Cisco, Avaya, and other 3rd Party SIP-Enabled softphones. --- [Skip to content](https://kb.alicereceptionist.com/documents/local-communication-network-rules#main-content) English Show submenu for translations [More support](https://kb.alicereceptionist.com/documents/kb-tickets/new?hsLang=en) [![ALICE Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/AMV_ALICELOGO.png?width=200&height=93&name=AMV_ALICELOGO.png)](https://kb.alicereceptionist.com/documents?hsLang=en) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) Open main navigation Close main navigation - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://kb.alicereceptionist.com/documents/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [ALICE Receptionist Documentation Portal](https://kb.alicereceptionist.com/documents?hsLang=en) 2. [User Guides & Administrative Resources](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en) 3. [Network](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#network) # Local Communication Network Rules ## This article covers the network rules required for using Local Communications with ALICE Receptionist. This includes, Cisco, Avaya, and other 3rd Party SIP-Enabled softphones. ALICE Receptionist can be integrated with most Cisco CUCM, Avaya, or 3rd party SIP-enabled phone systems. For any support and licensing needs regarding your Cisco CUCM, Avaya, or 3rd party phone system, contact your phone system administrator. ALICE Receptionist does not provide support services for phone system troubleshooting. ### Provision a SIP Softphone Extension for ALICE Receptionist A unique SIP softphone extension from your organization's phone system is required for every ALICE Kiosk installed in your organization. Once registered as an endpoint, the ALICE Directory can call other phone extensions from the same organization. The customer is responsible for ensuring the SIP extension provisioned for the ALICE Directory is appropriately configured, licensed, and remains in service for the entire time the ALICE Receptionist system will be in operation. #### Additional Extension Settings for Cisco CUCM Users For Cisco CUCM users, the extension must be set to Third-Party SIP Device (Advanced) to perform video calls. #### Configuring ALICE Receptionist to use the SIP Extension Customers connecting the ALICE Receptionist system to an on-premises VoIP server for communications must provide the following information. This information will be entered in the [SIP Settings section of the ALICE Config](https://kb.alicereceptionist.com/documents/ard-configuration-tool-communications-tab-sip-settings?hsLang=en). - On-premises server address - SIP Account Auth ID (if different from the extension) - SIP account extension password - SIP account extension - Protocol used by the server for SIP traffic (UDP, TCP, or TLS) The extension should only be configured for port 5060. No other communication ports are supported. ### Required Network and Firewall Rules Your network and firewall rules must be configured to support SIP traffic for video and audio packets between the ALICE Receptionist System and other endpoints on your network. Endpoints can include phones or softphones that are SIP-enabled. The ALICE Receptionist support team is not responsible for providing support for network, firewall, or communication servers. #### SIP Traffic Port and Protocols ALICE Receptionist supports using port 5060 for VoIP SIP traffic across UDP, TCP, or TLS protocols. #### CounterPath Services ALICE Receptionist utilizes CounterPath to handle SIP communications. Ensure the ALICE Receptionist system can reach the following CounterPath license servers: - **URL ADDRESS:** https://secure.counterpath.com - **PORT**: 443 #### Proxy Server Requirements for CounterPath If the ALICE system is placed behind a proxy server, you will need to follow these steps to ensure ALICE can reach the CounterPath license server: ALICE Receptionist does not support proxy servers that require authentication. If your proxy server requires authentication, check with your IT Administrator / Network Administrator if this can only be bypassed for HTTPS or this specific destination. - [ALICE Receptionist Directory (ARD) Software](https://kb.alicereceptionist.com/documents/alice-receptionist-directory-ard-software?hsLang=en#main-content) - [Configuration Wizard](https://kb.alicereceptionist.com/documents/alice-receptionist-directory-ard-software?hsLang=en#configuration-wizard) - [ALICE Receptionist Client (ARC) Software](https://kb.alicereceptionist.com/documents/alice-receptionist-client-arc-software?hsLang=en#main-content) - [Configuration Wizard](https://kb.alicereceptionist.com/documents/alice-receptionist-client-arc-software?hsLang=en#configuration-wizard) - [ALICE Visitor Management (AVM) Software](https://kb.alicereceptionist.com/documents/alice-visitor-management-avm-software?hsLang=en#main-content) - [Visitor Check-in Flows](https://kb.alicereceptionist.com/documents/alice-visitor-management-avm-software?hsLang=en#visitor-check-in-flows) - [Scheduling Appointments](https://kb.alicereceptionist.com/documents/alice-visitor-management-avm-software?hsLang=en#scheduling-appointments) - [ALICE Mobile App](https://kb.alicereceptionist.com/documents/alice-mobile-app?hsLang=en#main-content) - [Getting Started](https://kb.alicereceptionist.com/documents/alice-mobile-app?hsLang=en#getting-started) - [Using the ALICE Mobile App](https://kb.alicereceptionist.com/documents/alice-mobile-app?hsLang=en#using-the-alice-mobile-app) - [User Guides & Administrative Resources](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#main-content) - [3rd Party Integrations](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#3rd-party-integrations) - [Network](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#network) - [Employee Imports](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#employee-imports) - [Hardware](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#hardware) - [ALICE Portal – Getting Started](https://kb.alicereceptionist.com/documents/alice-portal-getting-started?hsLang=en) - [ALICE Portal – Welcome Section](https://kb.alicereceptionist.com/documents/alice-portal-welcome-section?hsLang=en) - [ALICE Portal – Dashboard](https://kb.alicereceptionist.com/documents/alice-portal-dashboard?hsLang=en) - [ALICE Portal – Account Management](https://kb.alicereceptionist.com/documents/alice-portal-account-management?hsLang=en) - [ALICE Portal – Directory Management](https://kb.alicereceptionist.com/documents/alice-portal-directory-management?hsLang=en#main-content) - [Import Jobs](https://kb.alicereceptionist.com/documents/alice-portal-directory-management?hsLang=en#import-jobs) - [Directories](https://kb.alicereceptionist.com/documents/alice-portal-directory-management?hsLang=en#directories) - [Reports](https://kb.alicereceptionist.com/documents/alice-portal-directory-management?hsLang=en#reports) - [ALICE Portal – Visitor Management](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#main-content) - [Check-in Settings](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#check-in-settings) - [Check-in Forms](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#check-in-forms) - [Surveys](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#surveys) - [Private Screening](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#private-screening) - [Reports](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#reports) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) [![ALICE Receptionist Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/ALICE-Receptionist2024.png?width=300&height=140&name=ALICE-Receptionist2024.png "ALICE Receptionist Logo")](https://www.alicereceptionist.com/) WinTech LLC d/b/a ALICE Receptionist 8010 W Sahara Ave., STE 160 Las Vegas, NV 89117 Phone: (702) 284-73775 [mailto:support@alicereceptionist.com](mailto:support@alicereceptionist.com) Copyright © 2025, WinTech LLC d/b/a ALICE Receptionist