--- title: Set Up Microsoft Teams Calling for ALICE Receptionist description: This guide will connect ALICE with your organization's Microsoft Teams account, allowing employees to receive video or audio calls from the ALICE Receptionist. --- [Skip to content](https://kb.alicereceptionist.com/documents/microsoft-teams-calling-integration-and-configuration-process#main-content) English Show submenu for translations [More support](https://kb.alicereceptionist.com/documents/kb-tickets/new?hsLang=en) [![ALICE Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/AMV_ALICELOGO.png?width=200&height=93&name=AMV_ALICELOGO.png)](https://kb.alicereceptionist.com/documents?hsLang=en) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) Open main navigation Close main navigation - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://kb.alicereceptionist.com/documents/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [ALICE Receptionist Documentation Portal](https://kb.alicereceptionist.com/documents?hsLang=en) 2. [User Guides & Administrative Resources](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en) 3. [3rd Party Integrations](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#3rd-party-integrations) # Set Up Microsoft Teams Calling for ALICE Receptionist ## This guide walks you through connecting ALICE Receptionist to your organization’s Microsoft Teams account so employees can receive calls from ALICE in Teams. ### **Prerequisites** Setup requires access to the ALICE Admin Portal, your Teams admin center, and your Azure portal, so you may need to coordinate with your IT team.  - Microsoft Azure admin user. - Teams admin user. - A dedicated Teams user from your organization for the ALICE Receptionist system. - An ALICE Client Admin user for the ALICE Admin Portal. ### **Navigating the ALICE Admin Portal** 1. Log in to the ALICE Receptionist Admin Portal with a user account with the Client Admin role. 2. Navigate to the Account Management menu and select the **Global Setting** menu. 3. Click the **Sync Integration** tab. ### **Connect to Microsoft Teams** 1. Click the **Microsoft Teams** sub tab to open the Microsoft Teams Calling Wizard. ![](https://kb.alicereceptionist.com/hs-fs/hubfs/image-png-Sep-23-2026-04-49-55-2492-PM.png?width=565&height=75&name=image-png-Sep-23-2026-04-49-55-2492-PM.png) If you are not an admin for your organization's Teams account, click the **Copy Link** button. Send the link to your Teams administrator. They will need to use that link to approve the ALICE Receptionist application before you can continue with the wizard. Once the Teams admin has completed that step, proceed to the **Configuring Federation Settings** section. 1. If you are an admin for your organization's Teams account, click the **Connect to Microsoft Teams** button on the wizard screen.  ![](https://kb.alicereceptionist.com/hs-fs/hubfs/image-png-Sep-23-2026-04-51-08-2244-PM.png?width=324&height=341&name=image-png-Sep-23-2026-04-51-08-2244-PM.png) 2. The Microsoft Login window will open. Log in to your organization's Microsoft account and approve permissions needed by the ALICE app. ![](https://kb.alicereceptionist.com/hs-fs/hubfs/image-png-Sep-23-2026-04-58-31-1090-PM.png?width=367&height=569&name=image-png-Sep-23-2026-04-58-31-1090-PM.png) 3. A message will appear confirming the connection. ### **Provision Your ACS Resource** 1. Click the **DEPLOY TO AZURE** button. ![](https://kb.alicereceptionist.com/hs-fs/hubfs/image-png-Sep-30-2026-10-00-08-3963-PM.png?width=670&height=535&name=image-png-Sep-30-2026-10-00-08-3963-PM.png) 2. You will be prompted to log in to your Microsoft tenant to approve and create the Teams calling deployment. 3. Select your Subscription and Resource group.  Click the **Review + Create** button to create the deployment. ![](https://kb.alicereceptionist.com/hs-fs/hubfs/image-png-Sep-30-2026-10-02-49-0856-PM.png?width=670&height=739&name=image-png-Sep-30-2026-10-02-49-0856-PM.png) 4. The Terms page will be displayed for your review. 5. Next, click **Create** to create the deployment. 6. Once the deployment has completed, you will see a message similar to this:![](https://kb.alicereceptionist.com/hs-fs/hubfs/image-png-Sep-30-2026-10-10-02-3876-PM.png?width=423&height=127&name=image-png-Sep-30-2026-10-10-02-3876-PM.png) 7. Navigate to the Communication Service \> Settings \> Keys page. 8. Copy the Connection String from the Primary key. 9. Return to the ALICE Admin Portal and paste the connection string into the Connection string field and click the **Validate** button. If successful, you will see the following success message. ![](https://kb.alicereceptionist.com/hs-fs/hubfs/image-png-Sep-30-2026-10-14-35-1807-PM.png?width=670&height=164&name=image-png-Sep-30-2026-10-14-35-1807-PM.png) ### **Configuring Federation Settings** 1. Click the **Next** button to move to step 3. Your Teams admin for your organization will need to run a PowerShell script to configure Federation settings. Be sure to insert your ACS immutable\_resource\_ID, which can be found on the resource Settings \> Properties page on your Azure portal in place of the PowerShell script before running the script. 1. Next, click the **I've Run the Script** button to continue.   ![](https://kb.alicereceptionist.com/hs-fs/hubfs/image-png-Sep-30-2026-10-36-21-2183-PM.png?width=212&height=48&name=image-png-Sep-30-2026-10-36-21-2183-PM.png) ### **Assigning Teams Credentials to a Directory** 1. Click the **Next** button to move to the Step 4 screen. 2. Expand the directory you wish to assign the Teams credentials to. 3. Enter the Teams service account email address and password. 4. Click the **Validate & Save** button to validate the Teams service account credentials. If successful, you will see the following confirmation message: ![](https://kb.alicereceptionist.com/hs-fs/hubfs/image-png-Sep-30-2026-10-49-20-9169-PM.png?width=670&height=75&name=image-png-Sep-30-2026-10-49-20-9169-PM.png) ### **Testing the Connection** 1. Click the **Next** button to move to the Step 5 test. 2. Test your configuration by selecting the directory you configured above. 3. Enter the ALICE Teams user's email address to test a call connection. The test will not perform an actual call but will test the connection configurations. ### **OPTIONAL Configuring ALICE For Calls to Non-Teams Users (PSTN Calling)** You can use the ALICE Cloud communication service or configure your ACS service with your organization's phone number for PSTN calling to non-Teams users. A non-Teams user is defined as any phone number, such as a mobile phone or desk phone number. These are often referred to as PSTN numbers. 1. Expand the Configure PSTN Calling (optional) section and follow the instructions provided. 2. Once you have acquired a phone number, enter it in the PSTN phone number field and press the **Save PSTN Number** button. A confirmation message will verify the phone number entered has been saved. **![](https://kb.alicereceptionist.com/hs-fs/hubfs/image-png-Sep-30-2026-11-32-43-7958-PM.png?width=149&height=36&name=image-png-Sep-30-2026-11-32-43-7958-PM.png)** ### **Finalizing the Connection** Once the test succeeds, click the **Finish Setup** button.![](https://kb.alicereceptionist.com/hs-fs/hubfs/image-png-Sep-30-2026-11-12-04-2535-PM.png?width=670&height=335&name=image-png-Sep-30-2026-11-12-04-2535-PM.png) A summary page will be displayed. That completes the Teams calling integration setup. ![](https://kb.alicereceptionist.com/hs-fs/hubfs/image-png-Sep-30-2026-11-13-17-1073-PM.png?width=670&height=600&name=image-png-Sep-30-2026-11-13-17-1073-PM.png) ### **Editing Your Microsoft Teams Connection** To review or make changes to your settings, click the **Re-Run Setup** button. This will keep your existing settings but allow you to make changes. To clear and reset your configuration settings, click the **Reset Setup** button. This will clear your existing settings and restart the wizard.   - [ALICE Receptionist Directory (ARD) Software](https://kb.alicereceptionist.com/documents/alice-receptionist-directory-ard-software?hsLang=en#main-content) - [Configuration Wizard](https://kb.alicereceptionist.com/documents/alice-receptionist-directory-ard-software?hsLang=en#configuration-wizard) - [ALICE Receptionist Client (ARC) Software](https://kb.alicereceptionist.com/documents/alice-receptionist-client-arc-software?hsLang=en#main-content) - [Configuration Wizard](https://kb.alicereceptionist.com/documents/alice-receptionist-client-arc-software?hsLang=en#configuration-wizard) - [ALICE Visitor Management (AVM) Software](https://kb.alicereceptionist.com/documents/alice-visitor-management-avm-software?hsLang=en#main-content) - [Visitor Check-in Flows](https://kb.alicereceptionist.com/documents/alice-visitor-management-avm-software?hsLang=en#visitor-check-in-flows) - [Scheduling Appointments](https://kb.alicereceptionist.com/documents/alice-visitor-management-avm-software?hsLang=en#scheduling-appointments) - [ALICE Mobile App](https://kb.alicereceptionist.com/documents/alice-mobile-app?hsLang=en#main-content) - [Getting Started](https://kb.alicereceptionist.com/documents/alice-mobile-app?hsLang=en#getting-started) - [Using the ALICE Mobile App](https://kb.alicereceptionist.com/documents/alice-mobile-app?hsLang=en#using-the-alice-mobile-app) - [User Guides & Administrative Resources](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#main-content) - [3rd Party Integrations](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#3rd-party-integrations) - [Network](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#network) - [Employee Imports](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#employee-imports) - [Hardware](https://kb.alicereceptionist.com/documents/user-guides-administrative-resources?hsLang=en#hardware) - [ALICE Portal – Getting Started](https://kb.alicereceptionist.com/documents/alice-portal-getting-started?hsLang=en) - [ALICE Portal – Welcome Section](https://kb.alicereceptionist.com/documents/alice-portal-welcome-section?hsLang=en) - [ALICE Portal – Dashboard](https://kb.alicereceptionist.com/documents/alice-portal-dashboard?hsLang=en) - [ALICE Portal – Account Management](https://kb.alicereceptionist.com/documents/alice-portal-account-management?hsLang=en) - [ALICE Portal – Directory Management](https://kb.alicereceptionist.com/documents/alice-portal-directory-management?hsLang=en#main-content) - [Import Jobs](https://kb.alicereceptionist.com/documents/alice-portal-directory-management?hsLang=en#import-jobs) - [Directories](https://kb.alicereceptionist.com/documents/alice-portal-directory-management?hsLang=en#directories) - [Reports](https://kb.alicereceptionist.com/documents/alice-portal-directory-management?hsLang=en#reports) - [ALICE Portal – Visitor Management](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#main-content) - [Check-in Settings](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#check-in-settings) - [Check-in Forms](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#check-in-forms) - [Surveys](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#surveys) - [Private Screening](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#private-screening) - [Reports](https://kb.alicereceptionist.com/documents/alice-portal-visitor-management?hsLang=en#reports) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) [![ALICE Receptionist Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/ALICE-Receptionist2024.png?width=300&height=140&name=ALICE-Receptionist2024.png "ALICE Receptionist Logo")](https://www.alicereceptionist.com/) WinTech LLC d/b/a ALICE Receptionist 8010 W Sahara Ave., STE 160 Las Vegas, NV 89117 Phone: (702) 284-73775 [mailto:support@alicereceptionist.com](mailto:support@alicereceptionist.com) Copyright © 2025, WinTech LLC d/b/a ALICE Receptionist