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Duplicate Visitor Check-In Fields

When checking in, the visitor will see multiple fields requesting the same information.  This guide will walk through the common troubleshooting steps to remove these duplicate fields.

Example of Duplicate Visitor Check-in Fields

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Removing Duplicate Form Fields

ALICE Receptionist has two types of fields:

  • Reserved – Preset fields typically tied in with key ALICE Receptionist features.
  • Custom – Fields that organizations can use for custom data collection.

If there are any duplicate fields between the two types, the custom field will need to be disabled. 

  1. Log into the ALICE Portal as an ALICE User or ALICE Administrator.
  2. Navigate to the "Visitor Management" section and select Check-in Forms.
  3. Select the Reserved tab and verify the currently active fields.
  4. Select the Directory Custom Fields tab and verify no duplicate fields are activated. If there are, set the Visibility toggle to "off." 
    • When removing duplicate fields, the custom field duplicate should be disabled. Reserved fields tie into key ALICE Receptionist features that rely on this data.
  5. Once the change has been made, wait 60 minutes or restart the ALICE Receptionist directory to verify the changes have been made.
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Updating Out-of-Date Software

Duplicate fields may appear when using ALICE Directory and AVM software versions that are version 5.2 or lower, which are no longer compatible with the current ALICE services. 

Download and install the latest ALICE Receptionist software from the ALICE Portal. Make sure to update both the ALICE Directory and AVM software.

 

 

 

 

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