--- title: Employee, Department or Company Contact Cards Not Sorting by Card Positions description: This article troubleshoots an issue where the contact card's position is not reflected in the system. --- [Skip to content](https://kb.alicereceptionist.com/employees-not-showing-up-in-numerical-position#main-content) English Show submenu for translations [More support](https://kb.alicereceptionist.com/kb-tickets/new?hsLang=en) [![ALICE Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png?width=200&height=93&name=dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png)](https://kb.alicereceptionist.com/?hsLang=en) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) Open main navigation Close main navigation - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://kb.alicereceptionist.com/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [ALICE Receptionist Knowledge Base](https://kb.alicereceptionist.com/?hsLang=en) 2. [Employee, Department, and Company Directory Listing](https://kb.alicereceptionist.com/employee-department-and-company-directory-listing?hsLang=en) 3. [Directory List Troubleshooting](https://kb.alicereceptionist.com/employee-department-and-company-directory-listing?hsLang=en#directory-list-troubleshooting) December 17, 2024 # Employee, Department or Company Contact Cards Not Sorting by Card Positions ## This article troubleshoots an issue where the contact card's position is not reflected in the system. A contact card's position number can be used to reorder the cards on the ALICE Directory. This number can be assigned on the ALICE Portal by an ALICE Administrator. If the contact card's position doesn't change on the system, it may be that sorting by card position is disabled on your ALICE Directory. 1. On the ALICE Kiosk, close the ALICE Directory software. 2. Launch the ALICE Configuration tool. 3. Navigate to the **Layout** section.  4. Locate the "Group and Sort Settings." 5. Enable "Sort by Card Position" for the Company, Department, or Employee card, depending on which cards you would like to be sorted. 6. 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