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Enable Reporting for Calls and Usage for the ALICE Directory

This article provides steps for enabling Call and Usage reporting for the ALICE Directory.

Enabling Call and Usage Data Capturing

  1. Close the ALICE Directory on the ALICE Kiosk.
  2. Launch the ALICE Configuration tool.
  3. Select the Advanced section.
  4. Click on the Options tab.
  5. Under "Security Options," enable the following items you would like to track.
    • Capture Usage Details – Captures user activity on the kiosk, including what buttons and cards were selected.
    • Capture Call Details – Captures details about the calls placed from the ALICE Kiosk.
  6. Click Save and the ALICE Directory will relaunch.
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Generating Reports

  1. Log into the ALICE Portal.
  2. Under Directory Management, select Reports.
  3. Use the Call Report and Usage Report tabs to pull records.
  4. You can find more details regarding generating Usage Reports and Call Reports on the ALICE Documentation portal.