How do I fix the "disappearing avatar" issue?
Even after rebooting, my video avatar is missing
With some versions of the ALICE Directory software, the avatar video will randomly "disappear" from the ALICE Directory software, and even rebooting does not make it reappear.
There are currently two fixes for this, one temporary and one permanent.
Permanent:
Update your ALICE Directory software to the latest version. ALICE Customer Support is happy to assist you with this. Please use this link to schedule a live support appointment with them: ALICE Receptionist Software Update
Temporary:
As a quick fix until you can get the ALICE Directory software updated, please use this link to download the new videoplayer.html file (when new tab pops up, right click and choose "Save As" and keep the default name and file type): Download New Videoplayer.html file
On the ALICE PC, navigate to this location: C:/Program Files (x86)/WinTech LLC/Alice/Directory/Content/Videos/
Paste the downloaded videoplayer.html file to that location and choose to replace the existing file when prompted.
Restart the ALICE Directory software, and the avatar will reappear for you.
We highly recommend that you use the permanent fix as soon as possible, or this issue may return for you.