--- title: How to Lighten Visitor Badge Images That Are Too Dark description: The following article will walk you through printer setting configurations and environmental considerations needed to make the visitor image on a badge lighter and more identifiable. --- [Skip to content](https://kb.alicereceptionist.com/how-to-lighten-visitor-badge-images-that-are-too-dark#main-content) English Show submenu for translations [More support](https://kb.alicereceptionist.com/kb-tickets/new?hsLang=en) [![ALICE Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png?width=200&height=93&name=dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png)](https://kb.alicereceptionist.com/?hsLang=en) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) Open main navigation Close main navigation - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://kb.alicereceptionist.com/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [ALICE Receptionist Knowledge Base](https://kb.alicereceptionist.com/?hsLang=en) 2. [Badge Printing](https://kb.alicereceptionist.com/badge-printing?hsLang=en) 3. [Badge Printing Troubleshooting](https://kb.alicereceptionist.com/badge-printing?hsLang=en#badge-printing-troubleshooting) December 16, 2024 # How to Lighten Visitor Badge Images That Are Too Dark ## The following article will walk you through printer setting configurations and environmental considerations needed to make the visitor image on a badge lighter and more identifiable. The first recommended step is to adjust the printer settings to lighten the image. The steps required to be followed depend on your printer type. ### **Dymo LabelWriter 450** 1. On the ALICE Directory PC, navigate to Windows' Printer and Scanner section. 2. Select the Dymo LabelWriter450 and click the **Manage** button. 3. Click on **Printing Preferences**. ![2HpJCydHvvotsEwt9UjwBG95CC84fUf\_SA](https://kb.alicereceptionist.com/hs-fs/hubfs/2HpJCydHvvotsEwt9UjwBG95CC84fUf_SA.jpg?width=400&height=365&name=2HpJCydHvvotsEwt9UjwBG95CC84fUf_SA.jpg) 4. In the new pop-up window, select the **Advanced** button. 5. Navigate to the Printer Features section and expand the drop-down menu if the Print Density subcategory is not visible. 6. Select the **Print Density** subcategory and adjust the printer to a lighter setting. 7. Click **OK.** ![OEHglpI6fBor5VbgCEXLKMSXHr-RjKwmRA](https://kb.alicereceptionist.com/hs-fs/hubfs/OEHglpI6fBor5VbgCEXLKMSXHr-RjKwmRA.jpg?width=400&height=414&name=OEHglpI6fBor5VbgCEXLKMSXHr-RjKwmRA.jpg) 8. Relaunch the ALICE Directory and test the lighter visitor badge print. If the visibility of the visitor image is still too dark, select a lighter setting or refer to the Environmental Considerations section below. ### **Brother QL-810W** Brother Printer settings are changed using the Brother's Printer Settings Tool installed on the ALICE PC. 1. From the Windows Start button, click All apps → Brother  → Printer Setting Tool. 2. Verify the Brother QL-810W printer is selected in the "Printer" drop-down menu. 3. Click the **Device Settings...** button. 4. Navigate to the **Advanced** tab. 5. If a check is next to "Disable these settings" at the top, click the check to remove it. 6. Select the desired Print Density for the Black and Red settings between +6 (Darker) and -6 (Lighter). 7. Click **Apply**. 8. Relaunch the ALICE Directory and print a visitor badge. If the visibility of the visitor image is still too dark, select a lighter setting or refer to the Environmental Considerations section below.  ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/60112057504/original/qffUcDwLMIxABkQOsaRbNpddNFPkTshUuQ.png?1713829283)   ### **Environmental Considerations** The environment in which your photos are being taken can have a significant impact on the brightness of the photo. Make sure the primary light source of the room is facing the user. 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