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"Your Directory Registration Key Appears to be Already in Use" Error

This article covers common reasons the "Your directory registration key appears to be already used" error occurs. 

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This key can occur for the following reasons:

  • Another system already uses this ALICE License key.
    • Log into the ALICE Portal and verify you have the correct key associated with your location.
  • The PC name has changed.
    • Either revert the name or contact the ALICE Support team about resetting the License Key's associated PC Name.
  • The network card has changed, which changes the MAC address.
    • Verify the original network card is being used, or contact the support team about resetting the License Key's associated MAC address.
  • The network subnet has changed.
    • If the system has moved to a new subnet, contact the ALICE Support team about resetting the License Key's associated subnet.