--- title: "\"Unable to Verify License\" ALICE Directory Error Message" description: "This article walks through common causes for the \"Unable to Verify License\" error message." --- [Skip to content](https://kb.alicereceptionist.com/unable-to-verify-license-error-message#main-content) English Show submenu for translations [More support](https://kb.alicereceptionist.com/kb-tickets/new?hsLang=en) [![ALICE Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png?width=200&height=93&name=dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png)](https://kb.alicereceptionist.com/?hsLang=en) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) Open main navigation Close main navigation - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://kb.alicereceptionist.com/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [ALICE Receptionist Knowledge Base](https://kb.alicereceptionist.com/?hsLang=en) 2. [ALICE Directory Software](https://kb.alicereceptionist.com/alice-directory-software?hsLang=en) 3. [Directory Troubleshooting](https://kb.alicereceptionist.com/alice-directory-software?hsLang=en#directory-troubleshooting) December 17, 2024 # "Unable to Verify License" ALICE Directory Error Message ## This article walks through common causes for the "Unable to Verify License" error message. If you receive the error message "Unable to verify license" on the ALICE Directory, it can be caused by the PC's system date not being in mm/dd/yyyy format.  1. Navigate to **Region** in Windows. 2. Select **change data formats**. 3. Under the "short date" format field, set the date format to mm/dd/yyyy. ![Change data formats](https://kb.alicereceptionist.com/hs-fs/hubfs/Change%20data%20formats.jpg?width=493&height=383&name=Change%20data%20formats.jpg) 4. 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