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Department Card Not Appearing on the ALICE Directory

This article troubleshoots when a Department Card does not appear on the ALICE system.

A department card will only appear on the ALICE Directory when employees are a part of the department.

If all department cards do not appear on the ALICE Directory, verify that "Show Department Directory" is activated in the ALICE Configuration's Layout Settings. Refer to the Online Documentation Portal.

  1.  Log into the ALICE Portal.
  2. Under Directory Management, select Directories.
  3. Select the Employees tab.
  4. Select the blue pencil edit icon by an employee in the department you wish to display.
  5. Scroll down to the "Department" section and use the drop-down menu to select the department the employee belongs to.
  6. Select Save.

    Edit Employee
  7. Within the next 60 minutes, the Department card will appear or once you restart the ALICE Directory.
  8. Repeat this process for any other Department cards that are not appearing.