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Company Contact Card Does Not Appear on the ALICE Directory

This guide will walk through the common configuration issues that will cause company cards not to appear.

Guides for Employee and Department cards not appearing can be found here.

Verify That the Company Card Is Active in the ALICE Directory Membership 

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Your ALICE Directory has a membership list that determines which company cards will be active on the system. A company card will not appear on the Directory unless it has been added to a Directory's membership.

Use the following steps to verify if a contact card has been assigned to the Directory's membership.

  1. Log into the ALICE Portal as an ALICE User or ALICE Administrator
  2. Select Directories under the "Directory Management" section. 
  3. Select the Directories tab at the top of the page.
  4. Search for the Directory you want to manage and click the orange Membership button.
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  5. Depending on the Card Action assigned to the Company Card, follow the following steps:
    • If the company card's "Card Action" is set to "None," "Call," or "Ring Group," select the "Employee Card tab and check the box next to it to add the company's employees.  Click Save.
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    • If the company card's "Card Action" is set to "URL," "Executable," "Image," or "Video," you will need to choose the Company Card tab. Check the box next to the company card you want to appear. Click Save.
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  6. Activated company cards will appear on the Directory Listing within 60 minutes or once the ALICE Directory has been restarted.

Verify the Company Card's Card's Visibility

Company cards have a visibility setting determined by their "Card State." The default state is "Visible," which shows the card and its information on the Directory. However, this card can also be set to "Card Hidden," which prevents it from appearing.

These steps will help you verify a company card's current visibility state. 

  1. Log into the ALICE Portal as an ALICE User or ALICE Administrator.
  2. Select the Directories section under "Directory Management."
  3. Select the Company tab.
  4. Use the search bar or scroll through the list to find the affected company card.
  5. Select the blue pencil edit icon on the far right end of their row to open the Contact Card's configuration details in a pop-up window.
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  6. Scroll down to the "Card State" feature in the new window.
  7. Verify the state selected is not "Card Hidden". The recommended setting for most contact cards is "Visible." 
  8. After selecting the desired visibility option, click Save.
  9. The card will appear on the Directory Listing within 60 minutes or once the ALICE Directory has been restarted.
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