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Employee or Department Contact Card Does Not Appear on the ALICE Directory

This guide will go through the common configuration issues that may cause an employee or department card not to appear on the ALICE Directory.

The guide for company cards not appearing can be found here.

Verify That the Contact Card Is Active in the ALICE Directory Membership 

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Your ALICE Directory has a membership list that determines which contact cards will be active on the system. A contact card will not appear on the Directory unless it has been added to a Directory's membership.

These steps will help verify if a contact card has been assigned to the Directory's membership.

  1. Log into the ALICE Portal as an ALICE User or ALICE Administrator
  2. Select Directories under the "Directory Management" section. 
  3. Select the Directories tab.
  4. Search for the Directory you want to manage and click the orange Membership button.
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  5. Depending on the type of contact card missing, perform one of the following:
    • Employee Card 
      1. Select the Employee Card tab. 
      2. If only companies appear on the list, select the arrow by the company name to show its employees.
      3. Verify the employee's listing has a checkmark. If it does not, the employee has not been added to the Directory membership and will not appear on the ALICE Directory.
      4. Click the box to change it to a checkmark.
      5. Click Save.
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    • Department Card
      Department cards will only appear on the ALICE Directory if an employee within the department has been added to the Directory's membership. 
      1. Select the Employee Card tab.
      2. If only companies appear on the list, select the arrow by the company name to show its employees.
      3. Verify the employee's listing has a checkmark. If it does not, the employee has not been added to the Directory membership and will not appear on the ALICE Directory. 
        • If no employees assigned to a department are in the Directory's membership, the department will be inactive and not appear on the ALICE Directory. 
      4. Verify that an employee from the department has been added to the Directory's membership. 
      5. Click Save.
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Activated cards will appear on the Directory Listing within 60 minutes or once the ALICE Directory has been restarted.

Verify the Contact Card's Card's Visibility

Contact cards have a visibility setting determined by their "Card State." The default state is "Visible," which shows the card and its information on the Directory. However, this card can also be set to "Card Hidden," which prevents it from appearing.

These steps will help you verify a card's current visibility state. 

  1. Log into the ALICE Portal as an ALICE User or ALICE Administrator.
  2. Select the Directories section under "Directory Management."
  3. Select the Employee or Department tab depending on the type of Contact Card being affected.
  4. Use the search bar or scroll through the list to find the affected contact card.
  5. Select the blue pencil edit icon on the far right end of their row to open the Contact Card's configuration details in a pop-up window.
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  6. Scroll down to the "Card State" feature in the new window.
  7. Verify the state selected is not "Card Hidden". The recommended setting for most contact cards is "Visible." 
  8. After selecting the desired visibility option, click Save.
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The card will appear on the Directory Listing within 60 minutes or once the ALICE Directory has been restarted.