--- title: Employee or Department Contact Card Does Not Appear on the ALICE Directory description: This guide will go through the common configuration issues that may cause an employee or department card not to appear on the ALICE Directory. --- [Skip to content](https://kb.alicereceptionist.com/employee-or-department-contact-card-does-not-appear-on-the-alice-directory#main-content) English Show submenu for translations [More support](https://kb.alicereceptionist.com/kb-tickets/new?hsLang=en) [![ALICE Logo](https://kb.alicereceptionist.com/hs-fs/hubfs/dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png?width=200&height=93&name=dBZJfwoxBhs8Xv4tDc09c1ZxvaB63hbH_A-1.png)](https://kb.alicereceptionist.com/?hsLang=en) - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) Open main navigation Close main navigation - [Submit A Helpdesk Ticket](https://share.hsforms.com/1HZ-ebsN3TzWAiEUV7bCVgwrei6t) - [Tickets Listing Page](https://support.alicereceptionist.com/tickets-view?offset=0) - [Knowledgebase](https://kb.alicereceptionist.com/) - [Documentation Portal](https://kb.alicereceptionist.com/documents) - [Sign Out](https://support.alicereceptionist.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://kb.alicereceptionist.com/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [ALICE Receptionist Knowledge Base](https://kb.alicereceptionist.com/?hsLang=en) 2. [Employee, Department, and Company Directory Listing](https://kb.alicereceptionist.com/employee-department-and-company-directory-listing?hsLang=en) 3. [Directory List Troubleshooting](https://kb.alicereceptionist.com/employee-department-and-company-directory-listing?hsLang=en#directory-list-troubleshooting) December 17, 2024 # Employee or Department Contact Card Does Not Appear on the ALICE Directory ## This guide will go through the common configuration issues that may cause an employee or department card not to appear on the ALICE Directory. [The guide for company cards not appearing can be found here.](https://kb.alicereceptionist.com/company-contact-card-does-not-appear-on-the-alice-directory?hsLang=en) ### **Verify That the Contact Card Is Active in the ALICE Directory Membership** **![Nvv\_rqzExxMWm8c5JMDp-nKm3L9\_1efK2w](https://kb.alicereceptionist.com/hs-fs/hubfs/Nvv_rqzExxMWm8c5JMDp-nKm3L9_1efK2w.jpg?width=400&height=301&name=Nvv_rqzExxMWm8c5JMDp-nKm3L9_1efK2w.jpg)** Your ALICE Directory has a membership list that determines which contact cards will be active on the system. A contact card will not appear on the Directory unless it has been added to a Directory's membership. These steps will help verify if a contact card has been assigned to the Directory's membership. 1. Log into the [ALICE Portal](https://aliceportal.alicereceptionist.com/)as an ALICE User or ALICE Administrator 2. Select **Directories** under the "Directory Management" section. 3. Select the **Directories** tab. 4. Search for the Directory you want to manage and click the orange **Membership** button. ![JY6nugwdfbIoX1Foa7S3DUL2r3DBhShGJQ](https://kb.alicereceptionist.com/hs-fs/hubfs/JY6nugwdfbIoX1Foa7S3DUL2r3DBhShGJQ.jpg?width=670&height=288&name=JY6nugwdfbIoX1Foa7S3DUL2r3DBhShGJQ.jpg) 5. Depending on the type of contact card missing, perform one of the following: - **Employee Card**  1. Select the **Employee Card** tab. 2. If only companies appear on the list, select the arrow by the company name to show its employees. 3. Verify the employee's listing has a checkmark. If it does not, the employee has not been added to the Directory membership and will not appear on the ALICE Directory. 4. Click the box to change it to a checkmark. 5. Click **Save**. 1. ![Ik5HjNvFs5chTYY7Z8X8HDWaUVsOzAvk3w](https://kb.alicereceptionist.com/hs-fs/hubfs/Ik5HjNvFs5chTYY7Z8X8HDWaUVsOzAvk3w.png?width=400&height=458&name=Ik5HjNvFs5chTYY7Z8X8HDWaUVsOzAvk3w.png) - **Department Card** Department cards will only appear on the ALICE Directory if an employee within the department has been added to the Directory's membership.  1. Select the **Employee Card** tab. 2. If only companies appear on the list, select the arrow by the company name to show its employees. 3. Verify the employee's listing has a checkmark. If it does not, the employee has not been added to the Directory membership and will not appear on the ALICE Directory.  - If no employees assigned to a department are in the Directory's membership, the department will be inactive and not appear on the ALICE Directory. 4. Verify that an employee from the department has been added to the Directory's membership. 5. Click **Save**.  ![ZanpM91sH-znRuD98q3YsY6PylQMA3gTIw](https://kb.alicereceptionist.com/hs-fs/hubfs/ZanpM91sH-znRuD98q3YsY6PylQMA3gTIw.png?width=400&height=458&name=ZanpM91sH-znRuD98q3YsY6PylQMA3gTIw.png) Activated cards will appear on the Directory Listing within 60 minutes or once the ALICE Directory has been restarted. ### **Verify the Contact Card's Card's Visibility** Contact cards have a visibility setting determined by their "Card State." The default state is "Visible," which shows the card and its information on the Directory. However, this card can also be set to "Card Hidden," which prevents it from appearing. These steps will help you verify a card's current visibility state.  1. Log into the [ALICE Portal](https://aliceportal.alicereceptionist.com/) as an ALICE User or ALICE Administrator. 2. Select the **Directories** section under "Directory Management." 3. Select the **Employee** or **Department** tab depending on the type of Contact Card being affected. 4. Use the search bar or scroll through the list to find the affected contact card. 5. Select the blue pencil edit icon on the far right end of their row to open the Contact Card's configuration details in a pop-up window. ![HM5lIq-3bpXZZYWF6XtMs-VFcJHyB3z1NQ](https://kb.alicereceptionist.com/hs-fs/hubfs/HM5lIq-3bpXZZYWF6XtMs-VFcJHyB3z1NQ.jpg?width=670&height=320&name=HM5lIq-3bpXZZYWF6XtMs-VFcJHyB3z1NQ.jpg) 6. Scroll down to the "Card State" feature in the new window. 7. Verify the state selected is not "Card Hidden". The recommended setting for most contact cards is "Visible."  - For more details about visibility settings for Card State, review the [Online Documentation Portal](https://online-docs.alicereceptionist.com/Content/ALICE%20Portal/Directory%20Management/Directories/Employees%20Tab.htm). 8. After selecting the desired visibility option, click **Save**. ![CKcIRgaqgaS\_weLDFooI2Ah1HePh0qyaRw](https://kb.alicereceptionist.com/hs-fs/hubfs/CKcIRgaqgaS_weLDFooI2Ah1HePh0qyaRw.jpg?width=400&height=687&name=CKcIRgaqgaS_weLDFooI2Ah1HePh0qyaRw.jpg) The card will appear on the Directory Listing within 60 minutes or once the ALICE Directory has been restarted. - [Calling](https://kb.alicereceptionist.com/calling?hsLang=en#main-content) - [Call Settings & Configuration](https://kb.alicereceptionist.com/calling?hsLang=en#call-settings-configuration) - [Call Troubleshooting](https://kb.alicereceptionist.com/calling?hsLang=en#call-troubleshooting) - [ALICE Client Softphone](https://kb.alicereceptionist.com/calling?hsLang=en#alice-client-softphone) - [Check-in](https://kb.alicereceptionist.com/check-in?hsLang=en#main-content) - [Check-in Configuration](https://kb.alicereceptionist.com/check-in?hsLang=en#check-in-configuration) - [Check-in Troubleshooting](https://kb.alicereceptionist.com/check-in?hsLang=en#check-in-troubleshooting) - 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