The Integrations tab is where check-in integrations with 3rd party services can be configured.
Emergency SMS Tab
- Available SMS – The remaining number of Emergency SMS notifications your team can send.
- Template – Select the SMS template to be deleted or edited.
- Message – Edit the message that will be sent out associated with the chosen template.
- Add – Opens a pop-up window to add a new SMS Template.
Microsoft Teams Tab
Microsoft Teams Calling User Training Video
Microsoft Teams Channel Notifications
Microsoft Teams WebHook – A Teams Webhook is required for ALICE Receptionist to send notifications to a Teams Channel. Contact your Teams administrator for details on how to retrieve this information.
Microsoft Teams User Notifications
For direct Teams messages to employees, ALICE Receptionist will need a Teams user account within your organization.
Provide the credentials for the ALICE Teams user.Contact your Teams administrator to acquire the details for the ALICE Teams user.
Note: Do not use the credentials for an employee’s Teams user below.
- ALICE Teams User Name
- ALICE Teams User Password
- Azure (Teams) Tenant ID
- ALICE Application (Client) ID
Microsoft Teams Calling
To enable team calling, first toggle the "Enable Teams Calling" to On. Insert the following Azure credentials.
- Azure Tenant ID
- Azure Communication Service Connection String
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Azure Application Client ID
- Azure Application Client Secret
If you do not have access to these details, please get in touch with your Microsoft Teams or Azure administrative staff. Refer to our guide for integrating Microsoft Teams calling for steps.
User Presence Refresh Frequency (in minutes) – This determines the frequency at which ALICE checks the user's status. Two minutes is recommended.
Directories – Select the ALICE Directory to which these settings will apply.
Select Save to finalize the settings.
ALICE Door Access Tab
Door Access Location – Use the drop-down menu to select which location the door will be added to. Only employees with access to this location will be able to manage the doors.
ALICE Door Access Server Address
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Add New Server – Select this option to add the IP address and port of the door access server. Once the server is created, it will appear in the list below.
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Delete – Removes the door access server from the ALICE Portal.
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Save – Saves any changes made to the door access server IP and port information.
Door Controllers
- Add New Controller – Select this option to add the IP address of the door controller . Once the door controller is created, it will appear in the list below.
- Name – Insert the name that will identify the door controller.
- IP Address – Insert the IP address of the door controller.
- Delete – Removes the door controller from the ALICE Portal.
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Save – Saves any changes made to the door controller.
Doors
- Add New Controller – Select this option to add the IP address of the door controller . Once the door controller is created, it will appear in the list below.
- Name – Insert the name that will identify the door controller.
- IP Address – Insert the IP address of the door controller.
- Delete – Removes the door controller from the ALICE Portal.
- Save – Saves any changes made to the door controller.
Slack Tab
Save – Saves any changes made to the door controller.