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Teams Channel Notifications Setup Process

This guide integrates with Microsoft Teams to send notifications to a Teams Channel, allowing multiple users to be notified of activity.

Setting Up the Teams Webhook and Connector

Configuring a Connector

  1. Right-click the Teams channel that will receive notifications from ALICE and select the Connectors option.

    Teams Connectors
  2. In the new window, select Configure using the "Incoming Webhook" option. If a "Configure" button does not appear, select the Add button to add the connector.

    Incoming Webhook Configuration
  3. Set the name for the Webhook. This name will be displayed when notifications are received. It is recommended that the name be something that identifies the notification as being from ALICE, such as "ALICE Receptionist."
  4. Select Create.

    Incoming Webhook Configuration 2
  5. A URL will appear, which is the endpoint for the Webhook. Copy the Webhook URL.

    Outlook URL

Configure ALICE Receptionist to Use the Connector

  1. Log in as an administrator to the ALICE Portal. Navigate to the Integration section of the Visitor Management's Check-In settings.

  2. Paste the URL in the "Microsoft Teams Webhook" field and click Save.

    ALICE Receptionist Microsoft Teams Webhook
  3. The connection between ALICE Receptionist and the Teams Channel is complete.