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Organization Cards Do Not Display the Employee List

This article troubleshoots settings that may prevent an Employee List from appearing under an organization card. 

Card Action Type

  1. Log into the ALICE Portal as an ALICE Admin.
  2. Under Directory Management, select Directories.
  3. Select the Company tab.
  4. Click the blue pencil Edit button to edit the Organization you are troubleshooting
  5. Verify the Card action button is set to None.
    1. Any other card action will not display an Employee list.
  6. Click Save.
    Card Action Edit
  7. The ALICE Directory will update within the next 60 minutes or once the alice Directory has been reset.

Employee Membership 

  1. Log into the ALICE Portal as an ALICE Admin.
  2. Under Directory Management, select Directories.
  3. Select the Directory tab.
  4. Find the Directory you're modifying and select the Membership button. 
  5. Use the drop-down arrow by the organization and confirm that the Employees have checkmarks by their name indicating they're part of the ALICE Directory's Membership.
  6. Click Save.
    Directory Management 2 Org
  7. The ALICE Directory will update within the next 60 minutes or once the ALICE Directory has been reset.