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ALICE Client – Installation & First Time Configuration

This article walks through the installation and first-time configuration for the ALICE Client Software.

Installation

  1. Launch the ALICE Client installation executable. ALICE Portal users can download the latest version in the Software Downloads section of the ALICE Portal.
  2. Click Next and follow the on-screen recommendations. If applicable, allow exceptions to the PC's firewall to allow the installation to continue.

    ARC Install Wizard
  3. Choose the destination folder. The default is set to: C:\Program Files (x86)\Wintech LLC\Alice\Client\

    1. To change the file path, click Change… and select the folder that the ARC will be installed to.

    2. To keep the default setting, click Next.

    • Cloud Servers (Default) – Customers using ALICE Cloud Communications will select this option.

    • Local (ALICE Local Services) – Customers who have installed ALICE Local Database and ALICE Services will select this option.

      • Server – Enter the server name where the ALICE Services are installed. The default value localhost should be used if the local database is installed on the same PC as the ALICE Directory.

      • Port – Enter the port number for the server on which the ALICE Services are installed. The default value is 8010.

      • Test Connection – After populating the above two fields, use this button to verify that the settings entered are correct.

        Choose the web services from the following options.

        ARC Install Wizard_1

  4. Follow the on-screen recommendations and click Install. 

  5. Check the box in the completion window for the ALICE Client software to launch after selecting Finish. The ALICE Client has now been successfully installed.

    A shortcut will be added to the Windows Desktop for launching the ALICE Client software in the future.

    ALICE Client Shortcut

First Time Configuration

The following prerequisites are required before configuring the ALICE Client for the first time.

  • ALICE Client software installation has been completed successfully. 
  • At least one ALICE Directory has been installed and configured within your organization.
  • Ensure that the PC that the ALICE Client will be configured on has an active network connection.
  • On the PC that the ALICE Client will be installed, open the following URL: https://secure.counterpath.com/
  • On the PC that the ARC will be installed, open the following URL: https://secure.counterpath.com/
  • Audio input (microphone) and output (speakers/headphones) are recommended for the best ARC experience.

For the best audio quality, we recommend headphones or cho-canceling speakerphones for ALICE Client softphone users. 

  • A web camera is recommended so the visitor and employee can see each other when a call is connected.

Once all prerequisites have been met, launch the ALICE Client either from the desktop shortcut or the Start menu.

ALICE Client Shortcut

Start Menu Location – All Programs – WinTech LLC \ ALICE \ CLIENT \ ALICE Client

The first time the ARC is launched, the ALICE Receptionist License Key must be entered. This is the same key as the ARD's license key. ALICE Portal users can find this key on the Directories tab in the Directory Management section of the ALICE Portal.

ALICE License Window

Once a valid license is entered, the ALICE Settings will launch. You can find more details about each Settings Tab below:

To complete the first-time setup, save the configured settings by clicking the Save button. The ALICE Client software will prompt the user to restart the application.

After restarting the ALICE Client, the Employee listing will become available on all Directories that include the employee in the membership. 

If the employee shows offline or their card still only calls their phone, verify that the employee has been configured for video calls on the ALICE Portal. Information on configuring the Employee listing can be found in the Employee Tab section.